Published Date: Nov 30, 2024
Thank you for visiting our website and using our apps!
To provide you with high-quality services through our apps and website, we need to understand how your store operates. This allows us to deliver the best possible outcomes for your business. That said, your privacy and the security of your personal data, as well as your customers’ data, are of utmost importance to us and always will be.
Smartive develops e-commerce and marketing solutions, including apps to help merchants improve their online sales through platforms like Shopify. This Privacy Policy outlines how we collect, use, retain, and disclose Personally Identifiable Information (“Personal Data”) that you provide while using our apps and services (collectively referred to as “Services”). All Smartive websites and apps are located on smartive.io and its subdomains.
By using the Services, you consent to the collection, use, retention, and disclosure of your Personal Data as described in this Privacy Policy.
For European Union Residents
In compliance with the European General Data Protection Regulation (GDPR), this Privacy Policy explains the legal basis for processing your Personal Data and provides additional details required by GDPR.
We do not sell personal data and ensure that all processing is conducted in strict compliance with GDPR (including but not limited to Article 6(1)(b) to (f) and Article 28) and other applicable laws.
Summary of Our Privacy Policy
Types of Data Collected
Smartive collects three types of Personal Data:
1. Website Visitors: Information collected about visitors to our website.
2. App Users (Merchants): Information collected about merchants using our apps.
3. Merchants’ Customers: Data accessed through APIs for merchants using our software/apps.
Merchant Data
• Store Data: Email, name, store name, store domain, and country are collected during app installation.
• App Usage Data: Information about pages visited, buttons clicked, device types, browser details, and location data.
• Cookies: Used to store app-related data. Cookies do not contain personally identifiable information.
• Communication: Your email and name may be used for correspondence, which you can unsubscribe from at any time.
• Advertisers: We collaborate with trusted advertising platforms meeting high standards for data protection.
Merchants’ Customers Data
We DO NOT collect, process, or store customers’ personal data such as names, email addresses, locations, IP addresses, bank details, or order history. Personal Data Personal Data includes any information that identifies you directly or indirectly.
For example:
• Names, email addresses, phone numbers, IP addresses, or other identifiers.
• Aggregated, anonymous data is used for analytics and does not fall under this policy. Consent and Collection of Personal Data By using Smartive apps and services, you consent to the collection of Personal Data, including:
• Data collected during app installation.
• Information submitted on smartive.io for registration or support. • Data from interactions with our website, apps, or communication.
Age of Consent
Our Services are designed for users above the age of majority in their region. We do not knowingly collect data from minors. If we discover such data, we will delete it immediately.
Anonymous Data
Anonymous technical data may be collected during interactions, including browser types, operating systems, and website activities. This data is not personally identifiable.
Personal Data Usage
Collected Personal Data may be used for:
• Identifying and verifying users.
• Providing and supporting our Services.
• Improving user experience and tailoring the Services.
• Complying with legal requirements.
Data Security
Smartive ensures reasonable security measures, including encryption and restricted access, to protect Personal Data. However, no method of online data transfer is 100% secure.
Disclosure of Personal Data
We do not sell Personal Data. Data may be shared with trusted third-party providers for operational purposes, or as required by law.
Rights with Respect to Personal Data
You have the right to access, correct, or delete your Personal Data. To exercise these rights, contact us at [email protected].
Privacy Policy Updates
Smartive reserves the right to modify this Privacy Policy at any time. Updates will be posted on smartive.io, and continued use of our Services indicates acceptance of the changes. Contact Us If you have questions or concerns about this Privacy Policy or our Services, please contact us at:
Email: [email protected]
Website: smartive.io